Frequently Asked Questions
Everything you need to know about your magical delivery.
Are your products officially licensed?
Yes, every item in our shop is officially licensed merchandise, ensuring authentic designs and high-quality materials from the Wizarding World.
How do I know which size robe or apparel to order?
We provide a detailed size guide on every product page. We recommend measuring yourself and comparing it to our charts, as sizing can vary between House styles.
What is your return policy for magical goods?
We offer a 30-day return policy for all unworn and unwashed apparel. Please ensure all original tags are attached to be eligible for a full refund.
Do you ship internationally via Owl Post?
While we don't use owls, we do ship to over 50 countries worldwide. Shipping times and costs vary depending on your location and chosen delivery method.
How should I care for my House scarf or sweater?
To maintain the magic, we recommend hand washing or using a delicate cold cycle for all knitwear. Always air dry to prevent shrinking.
What payment methods do you accept?
We accept all major credit cards, PayPal, and digital wallets. Unfortunately, we cannot accept Gringotts gold coins at this time.